Private care, clearly explained

Fees & Arrangements

You deserve clear information before making a decision about care. We explain the proposed support, its costs and the practical arrangements, so you can consider your next step without pressure to commit to a package.

Assessment first

The assessment fee depends on the professional input and scope required. Before booking, the team explains the appointment format, what it includes and any relevant preparation. Where further specialist assessment is recommended, its purpose and cost are discussed separately rather than assumed to be part of the first appointment.

You can ask practical questions before committing to a clinical assessment. An inquiry about fees, language or location is not itself a diagnosis or treatment recommendation.

Individual sessions and treatment plans

After assessment, an individual plan sets out the recommended professional, approach, session frequency and review point. Fees should identify the duration and type of appointment and any separate charges. A sequence of sessions may be arranged together where appropriate, but the clinical recommendation comes before a package.

Ask for the cancellation, rescheduling and unused-session terms before payment. Changes to a plan, including different professionals or additional services, should be agreed with an explanation of any change in cost.

Intensive outpatient care

An intensive program requires an individual schedule and defined scope. The written proposal should distinguish the clinical appointments, any supporting services and the coordination included. It should also explain the initial period, review arrangements and what happens if the level of care changes.

There is no obligation to select the most intensive option. The appropriate level of care follows the assessment, your circumstances and an informed discussion of alternatives.

Ongoing care and case management

An ongoing arrangement should specify the work included, available contact hours, response expectations, professional meetings, additional charges and review or cancellation terms. Routine coordination already included in a treatment program should not become an unexplained second charge.

When a relative or another party is funding care, financial arrangements and clinical confidentiality are addressed separately. Payment does not automatically authorize access to private treatment information.

Location and insurance questions

Request a written quote in the relevant currency for the location and service being considered. Do not assume that fees, appointment formats or insurance arrangements are identical across clinics or professionals.

If you intend to seek reimbursement, confirm your insurer’s requirements and the specific service eligibility before booking. Coverage or reimbursement should not be assumed from the fact that a treatment is clinically recommended.

Start with a private assessment.

We first understand what is happening, then discuss the professionals and level of support that may fit.

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Private mental health care

Let us help you find the next step.

You do not need to choose a clinician or treatment program in advance.

Share your contact details and practical preferences. Our team will discuss the appropriate next step with you.

This form sends your information by email to [email protected]. Please do not include symptoms, medical histories, medication details or clinical documents.

Preferred session format

Select any that suit you.

Your preferred format, practitioner availability and any fees are discussed before an appointment is agreed. For urgent help, contact local emergency services rather than waiting for this form.

Prefer email? Contact [email protected].

Read our privacy information before sharing personal information.

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Explore what support could look like, at your own pace. You do not need a diagnosis or the right words to begin.